Refund Policy
At Iconic Servers, we strive to provide reliable and high-quality hosting, domain registration, and related online services. This Refund Policy outlines the circumstances under which refunds may be issued and clarifies that only United Kingdom statutory consumer laws apply to all transactions with Iconic Servers.By purchasing or using our services, you acknowledge and agree to the terms of this Refund Policy.
Jurisdiction and Applicable Law
All sales, services, and refund claims made through Iconic Servers are governed exclusively by the laws of England and Wales.
Any statutory rights you have under UK consumer protection law are not affected by this policy.
We do not apply or recognise refund policies or consumer protection laws from any other country or jurisdiction.
Services Covered
This policy applies to all services provided directly by Iconic Servers, including but not limited to:
- Web Hosting Services
- Domain Name Registrations and Renewals
- SSL Certificates
- Website Maintenance or Add-On Services
Domain Registrations and Renewals
All domain name registrations, transfers, and renewals are non-refundable once processed.
This is because, once a domain name is registered or renewed, the action cannot be reversed under registry rules.
Clients are responsible for ensuring all details are correct before submitting domain orders.
Hosting Services
Refunds for hosting services may be available under the following conditions:
When you make a payment:
- New Clients: If you are a new customer and are not satisfied with our hosting service, you may request a refund within 14 days of your initial purchase, in accordance with your rights under UK law.
- Renewals: Renewals of hosting services are non-refundable, as renewal indicates ongoing use and consent to continue the service.
- Service Cancellations: Refunds are not provided for cancellations made partway through an active billing period unless otherwise required by law.
Custom or Setup Fees
Any custom setup, configuration, or one-time service fees are non-refundable once the work has commenced or been completed.
Payment Disputes and Chargebacks
If a chargeback or payment dispute is raised through your payment provider, Iconic Servers reserves the right to:
- Suspend or terminate all active services; and
- Recover any outstanding balances and administrative costs incurred as a result of the dispute.
We encourage all customers to contact us directly at billing@iconicservers.co.uk before initiating any chargeback so that we can assist promptly.
How to Request a Refund
Refund requests must be made in writing via email to billing@iconicservers.co.uk.
Please include:
- Your full name
- Account email address
- Invoice or order number
- The reason for your refund request
Refunds will be processed in accordance with applicable UK consumer protection legislation, typically within 10 business days of approval.
Exceptions
Refunds will not be provided in the following cases:
- Violation of our Terms of Service or Acceptable Use Policy
- Account suspension or termination due to misuse or non-compliance
- Failure to use a service within the purchased term
- Services purchased through third parties or resellers
Contact
For any questions regarding this Refund Policy or your rights under UK law, please contact:
Iconic Servers
Email: billing@iconicservers.co.uk
Registered in the United Kingdom
We take your privacy seriously and continuously work to ensure your data is safe, secure, and handled with the utmost respect.
This Refund Policy is effective from 23/10/2025 and may be updated periodically. The version published on our website at the time of your purchase will apply to your transaction.
